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Personalized Ornament Ordering FAQs

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Q) I would like to browse your site, but I am not ready to buy. How can I keep track of all the items I want to order?
Q) Do you accept orders over the phone?
Q) Are there any hidden customization fees?
Q) Are all of your products able to be personalized?
Q) I added items to my shopping cart and need to remove them. How do I do this?
Q) I am trying to place an order for personalized ornaments , but my credit card keeps getting DECLINED. Please help!
Q) I tried to enter a promo/coupon code which I got from a third-party on-line coupon site. Your site would not accept it. Why not?
Q) I receive your special sale emails throughout the year, but notice that you do not offer any sales after November 1st each year. Why not?
Q) I placed my order but have not received a confirmation email from you. Why not?
 

 

Q) I would like to browse your site, but I am not ready to buy. How can I keep track of all the items I want to order?

A) We recommend becoming a registered user on our site. Once registered with our site, you will have an option to add items to a WISH LIST. This is the best way to keep track of the items you would like to buy whether they are in stock, out of stock or just something to consider for future purchases.


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Q) Do you accept orders over the phone?

A) No, we do not accept phone orders. We are not staffed properly to take call in orders. As well, due to the nature of our business, we want to ensure all spellings are correct. We accept Visa, Mastercard & Discover as well as Paypal on our encrypted site. Our encrypted website offers a safe shopping experience.


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Q) Are there any hidden customization fees?

A) There are NO hidden charges on this site! If you would like to add a paw print or a heart to any personalized ornament, you may do so free of charge. The price you see when personalizing the ornament will be the price you see at the check-out. Just use the SPECIAL INSTRUCTIONS box at check-out to communicate your needs to our personalizers.


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Q) Are all of your products able to be personalized?

A) All of the items on our site, less a handful, are able to be personalized.  Please remember, some ornament surfaces are not smooth or are rounded.  Many times there is a limited amount of space for us to write on an item. Ornaments & More reserves the right to write in CAPTIALS or all lower case or make an appropriate abbreviation where space is an issue.


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Q) I added items to my shopping cart and need to remove them. How do I do this?

A) There are two ways to alter your shopping cart.  If you would like to remove all items and you are in the shopping cart, there is a button that says REMOVE. Click on that button for each item you would like to remove. If you would like to alter the quantity of the item, please click on the button labeled MODIFY to change the quantity or spelling for an item.


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Q) I am trying to place an order for personalized ornaments , but my credit card keeps getting DECLINED. Please help!

A) First, please be sure that you are entering both the credit card number correctly as well as the 3 digit CVV code on the back of the card. Next, be sure you are not over your credit limit. As well, Ornaments & More requires the BILLING ADDRESS entered be the same as the mailing address for credit card statements. This measure is to help protect against credit card fraud. Finally, please contact your bank for more information regarding your account. All credit card processing is completed off-site and our representatives do not have access to credit card numbers.

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Q) I tried to enter a promo/coupon code which I got from a third-party on-line coupon site. Your site would not accept it. Why not?

A) Ornaments & More does not maintain relationships with any of the on-line coupon code generator sites found on the web. Additionally, since many of these on-line coupons are posted on various social media sites, often times these promo codes have expired anyway. Our customers receive sale notifications via email directly from Ornaments & More. Additionally, if you stay connected with us on Social Media, you will also receive news of our upcoming sales as they occur.  Once you submit an order to our site, we begin processing it. We will not cancel or refund an order due to lack of coupon code being accepted with an order.

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Q) I receive your special sale emails throughout the year, but notice that you do not offer any sales after November 1st each year. Why not?

A) A HUGE amount of orders start arriving at Ornaments & More around the beginning of November, and don't let up until after the holidays! We have more than enough to keep our elves very busy at that time of year! Therefore, we try to encourage our customers to order during off-peak times when our elves have a bit more time on their hands. We find that having sales during the rest of the year also helps our customers get a jump on their holiday shopping!

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Q) I placed my order but have not received a confirmation email from you. Why not?

A) We email confirmations for each order we receive. If you did not receive one, please make sure that you have provided us with your correct email address, and check your spam/junk folders. (If your confirmation did go directly to your spam or junk mail, please mark us as safe or not junk so that we may correspond with you if we have questions about your order!) You may also use the CONTACT US tab on the top navigation menu to speak with one of our reps via email.

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