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Personalized Ornament Ordering FAQs


Q) I logged into my Ornaments and More account on a previous shopping trip and created a shopping list / wish list. I would like to get back to that list, but can not seem to log in. What now?

A) If you created an account with us prior to June 1, 2014, you will need to re-register with our site. You may do so here.

Q) I would like to browse your site, but I am not ready to buy. How can I keep track of all the items I want to order?

A) We recommend becoming a registered user on our site. Once registered with our site, you will have an option to add items to a WISH LIST. This is the best way to keep track of the items you would like to buy whether they are in stock, out of stock or just something to consider for future purchases.


Q) I am worried about my personal security. I don't want to order on the internet. Can I call my order in?

A) No, we do not accept phone orders. We are not staffed properly to take call in orders. As well, due to the nature of our business, we want to ensure all spellings are correct. We accept Visa, Mastercard & Discover as well as Paypal on our encrypted site. Please shop with confidence.


Q) I would like to order a personalized ornament for my son’s teacher, but I am on a strict budget. I would like to add the optional text; such as a heart or a phrase like “World’s Best Teacher”, but I am afraid of the hidden charges that will appear at check-out.

A) There are NO hidden charges on this site! If you would like to add a paw print or a heart to any personalized ornament , you may do so free of charge. As well, we have provided creative options to complete your ornament and in most cases allowed you to supply us with a special sentiment. The price you see when personalizing the ornament will be the price you see at the check-out.

Q) How do I know if you have the personalized ornament that I want?

A) Ellen, the owner of this site, spends her time in the off season attending various trade shows to bring you the latest trends in personalized ornaments. As well, we value the feedback received from our loyal customers on the kinds of ornaments they wish to see in the future. At present, we boast the largest selection of hand personalized ornaments on the Internet. To ease your shopping experience, try using our SEARCH feature to find the ornament(s) you would like to view. We have worked diligently to organize this site into logical categories and break larger groups down into smaller subcategories for easier browsing. If the “themed” ornament you are seeking still does not appear on our site, you may contact us at the following e-mail address AskAnElf@gmail.com with your request.


Q) I am not very creative and cannot figure out which personalized ornaments would work for the people on my list?

A) Directly above our listing of categories on the home page, you will see our SEARCH button. When you click the SEARCH function, you are able to quickly sort the personalized ornaments by categories. Examples of these categories might be Family Size, Job or Occasion; such as Baby’s 1st Christmas.


Q) I would like to give a personalized ornament to my friend who has a Collie dog; however, I only saw one ornament on your site with a Collie and it didn’t have her dog’s name on it. What do I do?

A) All personalized ornaments shown on this site are examples of how an item can be personalized. For example, the Collie ornament may show the name “Lassie”, but we can personalize your ornament with “Chancey” or “Mabel”.


Q) I added items to my shopping cart and need to remove them. How do I do this?

A) There are two ways to alter your shopping cart.  If you would like to remove all items and you are in the shopping cart, there is a button that says REMOVE. Click on that button for each item you would like to remove. If you would like to alter the quantity of the item, please click on the button labeled MODIFY to change the quantity or spelling for an item.


Q) I am trying to place an order for personalized ornaments , but my credit card keeps getting DECLINED. What's going on?

A) First, please be sure that you are entering both the credit card number correctly as well as the 3 digit CVV code on the back of the card. Next, be sure you are not over your credit limit. As well, OrnamentsAndMore.com requires the BILLING ADDRESS entered be the same as the mailing address for credit card statements. This measure is to help protect against credit card fraud. Finally, please contact your bank for more information regarding your account. All credit card processing is completed off-site and our representatives do not have access to credit card numbers.

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